FAQs

How do I take care of my candle?

The first burn is the most important! Make sure to burn your candle all the way to the edge to prevent candle waste & tunnelling. Trim the wick to 1/4” before each use and let the candle completely solidify before relighting. Do not burn your candle for longer than 4 hours at a time.

Where are your candles made? Are they handmade?

Yes, we hand pour all our candles in small batches right here in Vancouver, British Columbia, Canada. 

Does ernie help with orders?

ernie is responsible for packaging orders, so please be kind if a sticker is slightly off center or if the bow is not tied to perfection. He tried his best!

What’s in your candles?

We use plant-based wax made from soybeans, a renewable source that is vegan-friendly, biodegradable, non-toxic and clean burning. We stay away from essential oils and try to use phthalate-free fragrances - a much safer alternative to paraffin candles!

How long will my candles last?

Our 8oz candles burn for approximately 40 hours. These are best achieved when following proper candle care. We always share insiders tips on our instagram, so make sure to stay tuned. 

Can I pick up my order?

We offer complimentary pick up in Richmond, BC (address will be provided after you place your order). Please email info@ernestoscandles.com with your order number to arrange a pickup time and date. Orders are usually ready within 2-4 business days.

Shipping & Delivery

Enjoy COVID friendly delivery straight to your door. We currently ship within Canada and the US. We're working on worldwide shipping. Stay tuned!

How long will my candle take to arrive?

We try our best to fill orders within 3-5 days. Our candles are shipped via Canada Post. Once your order is shipped, you will receive an email confirmation with tracking details.

Do you accept refunds? exchanges?
Due to COVID, we will not be accepting any refunds or exchanges.  If you come across any issues with your candles or are unhappy with your order please reach out to us at info@ernestoscandles.com